Cloudless Smart Home™

Cloud connected, not cloud dependent

Terms and Conditions

Effective Date: January 1, 2025
Last Updated: August 2, 2025

Introduction

Welcome to Cloudless Smart Home LLC (“we,” “us,” “our,” or “Company”). These Terms and Conditions (“Terms”) govern your use of our website, products, services, and community features. By accessing our website, purchasing our products, using our services, or participating in our community, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

Acceptance of Terms

By accessing or using any part of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all visitors, users, customers, and others who access or use our services.

Our Services

Cloudless Smart Home LLC provides:

  • Smart home installation and consulting services
  • Business automation and AI solutions
  • Privacy-focused technology products including the Color Commander Light Switch
  • Educational resources and community support
  • Ecommerce sales through our website and third-party marketplaces

Eligibility

You must be at least 18 years old to use our services or make purchases. By using our services, you represent and warrant that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into binding agreements
  • You will comply with all applicable laws and regulations

Account Registration

Creating an Account

To access certain features, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your account information
  • Keep your login credentials confidential
  • Notify us immediately of any unauthorized use
  • Be responsible for all activities under your account

Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in prohibited activities.

Products and Services

Smart Home Services

Our consulting and installation services are subject to:

  • Written service agreements for each project
  • Scheduling based on availability
  • Payment terms as specified in service contracts
  • Warranty terms outlined in service agreements

Product Sales

All product sales are subject to:

  • Product availability
  • Pricing as listed at time of purchase
  • Shipping and handling charges
  • Return and refund policies

Third-Party Marketplace Sales

Amazon Marketplace

When purchasing through Amazon:

  • Amazon’s Terms of Service and policies govern the transaction
  • Amazon handles payment processing and customer service
  • Returns and refunds are processed according to Amazon’s policies
  • We receive order information necessary for fulfillment only
  • Amazon may share limited customer information with us for warranty support
  • Product listings and pricing may differ from our direct sales
  • Amazon FBA (Fulfillment by Amazon) may be used for some products

Other Marketplaces (eBay, Etsy, etc.)

For sales through other platforms:

  • Each platform’s terms and conditions apply
  • Platform-specific return and refund policies govern transactions
  • Customer service may be provided by the platform or us, depending on the issue
  • Payment processing is handled by the marketplace
  • We may receive limited customer information for order fulfillment

Cross-Platform Consistency

  • Product specifications remain consistent across all sales channels
  • Warranty terms apply regardless of purchase platform
  • We strive to maintain consistent customer service quality
  • Product availability may vary between platforms

Pricing and Payment

Pricing

  • All prices are in US Dollars
  • Prices are subject to change without notice
  • Promotional offers have specific terms and expiration dates
  • Taxes and shipping charges are additional unless stated otherwise

Payment Terms

  • Payment is due at time of purchase for products
  • Service payments follow terms in service agreements
  • We accept major credit cards and other specified payment methods
  • Failed payments may result in service suspension or order cancellation

Billing Disputes

Contact us within 60 days of any billing dispute. We will investigate and respond promptly to legitimate concerns.

Shipping and Delivery

Shipping Policy

  • We ship to addresses within the United States
  • Shipping costs are calculated at checkout
  • Delivery times are estimates, not guarantees
  • Risk of loss transfers upon delivery to carrier

International Shipping

International shipping may be available for certain products with:

  • Additional customs duties and taxes (buyer’s responsibility)
  • Extended delivery times
  • Different return policies

Returns and Refunds

Product Returns

  • Returns accepted within 30 days of delivery
  • Products must be in original condition and packaging
  • Customer responsible for return shipping unless defective
  • Refunds processed within 5-10 business days

Service Refunds

Service refunds are handled according to individual service agreements and depend on:

  • Stage of project completion
  • Costs already incurred
  • Specific circumstances of the request

Non-Returnable Items

  • Digital products and software licenses
  • Custom or personalized products
  • Products damaged by misuse

Intellectual Property

Our Content

All content on our website and in our products, including but not limited to:

  • Text, graphics, logos, images, and software
  • Product designs and documentation
  • Educational materials and guides
  • Website design and functionality

is owned by Cloudless Smart Home LLC and protected by copyright, trademark, and other intellectual property laws.

Your License

We grant you a limited, non-exclusive, non-transferable license to use our website and materials for personal or business use in accordance with these Terms.

User-Generated Content

By submitting content to our community areas, you grant us:

  • A worldwide, royalty-free license to use your content
  • The right to display, modify, and distribute your submissions
  • Permission to use your content for marketing purposes (with attribution)

Community Features and User Conduct

Community Guidelines

When participating in our forums, comments, or community features:

  • Be respectful and professional
  • No harassment, hate speech, or discriminatory content
  • No spam, advertising, or promotional content without permission
  • No sharing of personal contact information publicly
  • No posting of copyrighted material without permission

Prohibited Activities

You may not:

  • Impersonate others or provide false information
  • Attempt to hack, disrupt, or compromise our systems
  • Use our services for illegal activities
  • Share login credentials with others
  • Violate others’ privacy or intellectual property rights

Content Moderation

We reserve the right to:

  • Monitor and moderate community content
  • Remove content that violates these Terms
  • Suspend or ban users for repeated violations
  • Edit content for clarity or to remove personal information

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Warranties and Disclaimers

Limited Warranty

We warrant that our products will be free from defects in materials and workmanship for the period specified in individual product warranties.

Service Warranty

Our services are provided with professional care and skill. Specific warranty terms are outlined in individual service agreements.

Disclaimers

EXCEPT AS EXPRESSLY STATED, OUR PRODUCTS AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • OUR LIABILITY FOR ANY DAMAGES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE
  • WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • THIS LIMITATION APPLIES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES

Indemnification

You agree to indemnify and hold harmless Cloudless Smart Home LLC, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

  • Your use of our products or services
  • Your violation of these Terms
  • Your violation of any third party’s rights
  • Any content you submit to our community areas

Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for:

  • The content or practices of third-party sites
  • The availability or performance of external services
  • Any transactions between you and third parties

Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government actions
  • Labor disputes
  • Internet outages
  • Supply chain disruptions

Termination

By You

You may terminate your account at any time by contacting us or using account deletion features.

By Us

We may terminate or suspend your access to our services:

  • For violation of these Terms
  • For illegal or harmful activities
  • At our discretion with or without cause
  • With reasonable notice when possible

Effect of Termination

Upon termination:

  • Your right to use our services ceases immediately
  • Outstanding payment obligations remain in effect
  • Provisions that should survive termination will continue

Changes to Terms

We reserve the right to modify these Terms at any time. We will:

  • Post updated Terms on our website
  • Update the “Last Updated” date
  • Notify users of material changes via email when possible
  • Consider continued use as acceptance of modified Terms

Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Missouri, United States, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be resolved in the state or federal courts located in Missouri.

Dispute Resolution

Informal Resolution

Before filing any formal legal action, you agree to contact us to seek a resolution of the dispute informally.

Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Cloudless Smart Home LLC.

Contact Information

For questions about these Terms and Conditions:

Cloudless Smart Home LLC
Jeff Mapes, Owner
Email: [email protected]

Additional Provisions

Electronic Communications

You consent to receive communications from us electronically, including agreements, notices, and disclosures.

Assignment

We may assign these Terms without your consent. You may not assign your rights under these Terms without our written permission.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

These Terms and Conditions are designed to protect both Cloudless Smart Home LLC and our customers while ensuring fair and transparent business practices. We believe in empowering our customers with clear, understandable terms that reflect our commitment to privacy and customer service.